Shipping policy

Shipping Policy

1. Digital Products (Ebooks & Audiobooks)

All ebooks and audiobooks sold on this Site are digital products.

Delivery method:
Digital products are delivered automatically by email via BookFunnel after successful payment.

What to expect:

  • You will receive an email from BookFunnel with instructions to download your ebook or audiobook

  • Delivery is typically instant, but may take up to 15 minutes

  • Please check your spam or junk folder if you do not see the email

You are responsible for ensuring that:

  • The email address entered at checkout is correct

  • Your device supports the file format provided

If you experience issues accessing your digital product, you can contact:

  • BookFunnel support at help@bookfunnel.com or via the link in your delivery email, or

  • readers@sophiemattisbooks.com for additional assistance

2. Print Books

All print books sold on this Site are produced using print-on-demand services.

Fulfilment provider:
Print books are printed, packed, and shipped by BookVault.

3. Processing Time for Print Books

  • Print books are typically processed within 2–5 business days

  • Processing time includes printing and packing before shipment

  • Processing times may increase during busy periods or holidays

You will receive a shipping confirmation once your order has been dispatched.

4. Shipping Times for Print Books

Estimated delivery times vary depending on your location and selected shipping option:

  • UK orders: typically 3–7 business days after dispatch

  • International orders: typically 7–21 business days after dispatch

Please note that these are estimates only and delivery times may be affected by:

  • Postal delays

  • Customs processing for international orders

  • Local courier services

5. Shipping Costs

Shipping costs for print books are:

  • Calculated at checkout, and

  • Based on destination, shipping method, and order size

Digital products incur no shipping fees.

6. Customs, Duties, and Taxes

For international print book orders:

  • Customs duties, import taxes, or fees may apply

  • These charges are the responsibility of the customer

  • We are not responsible for delays caused by customs clearance

7. Incorrect Addresses

Please ensure your shipping address is accurate at checkout.

We are not responsible for:

  • Delays

  • Lost packages

  • Replacement costs

resulting from incorrect or incomplete address details provided by the customer.

8. Lost or Damaged Print Orders

If your print book arrives damaged or is lost in transit, please contact us within 14 days of delivery at:

readers@sophiemattisbooks.com  or support@bookvault.com

Include:

  • Your order number

  • A description of the issue

  • Photos (if applicable)

We will work with BookVault to resolve the issue where possible.